Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jilibetwin ("we," "us," "our," or "the Platform") collects, uses, stores, discloses, and protects the personal information of users ("you," "your," or "Data Subject") who access or use the jilibetwin online gaming platform, including our website, mobile interface, and all related services.

This Policy applies to all personal data collected through your use of jilibetwin, whether you are a registered account holder, a visitor browsing our website, or a person who contacts our customer support team. By using jilibetwin, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

jilibetwin is committed to protecting your privacy in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

2. Personal Data We Collect

jilibetwin collects personal data that is necessary to provide our services, verify your identity, process transactions, and comply with applicable legal and regulatory requirements. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name
• Date of birth (for age verification — you must be 21 years or older)
• Gender
• Nationality and country of residence
• Residential address (including barangay, city, province, and ZIP code)
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license)

2.2 Contact Data

• Email address
• Mobile phone number

2.3 Financial and Transaction Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks)
• Credit or debit card details (card number is never stored in full — only the last four digits and card type are retained)
• Deposit and withdrawal history
• Transaction amounts in Philippine Peso (PHP)

2.4 Gaming Activity Data

• Game history, bet amounts, and outcomes
• Session duration and frequency of play
• Bonus and promotion usage
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookies and session identifiers
• Log data including access times, pages visited, and error reports

2.6 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback and survey responses
• Complaints and dispute records

3. How We Use Your Personal Data

jilibetwin processes your personal data only for lawful purposes and only to the extent necessary to fulfill those purposes. The table below summarizes our primary data processing activities:

4. Cookies and Tracking Technologies

jilibetwin uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. Cookies are small text files stored on your device when you visit our website.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics Cookies: Help us understand how users interact with jilibetwin so we can improve the platform. Data collected is aggregated and anonymized.
• Marketing Cookies: Used only with your explicit consent to deliver relevant promotions and offers. You may opt out at any time through your account settings.

4.2 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling essential cookies may prevent you from using certain features of jilibetwin, including logging in to your account. For analytics and marketing cookies, you may also manage your preferences through the cookie consent settings available on the platform.

5. Sharing and Disclosure of Personal Data

jilibetwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist with payment processing (GCash, PayMaya, bank partners), identity verification, fraud detection, customer support tools, and platform hosting. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

5.2 Legal and Regulatory Authorities

We may disclose your personal data to Philippine government agencies, law enforcement, or regulatory bodies (including PAGCOR and the National Privacy Commission) when required by law, court order, or to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer, and the new entity will be bound by this Privacy Policy.

5.4 With Your Consent

We may share your data with third parties when you have given explicit consent, such as when you opt in to receive promotional offers from our partners.

6. Data Retention

jilibetwin retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Personal data is retained for the duration of your account's active status and for a period of five (5) years after account closure to comply with Philippine AML regulations and tax reporting requirements.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years as required by the Anti-Money Laundering Act (AMLA) and its implementing regulations.
• Marketing Data: If you have consented to receive marketing communications, your contact data will be retained until you withdraw consent or request deletion.
• Technical Logs: Server logs and IP address data are retained for up to 90 days for security and fraud prevention purposes.

After the retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

7. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data:

7.1 Right to Access

You have the right to request a copy of the personal data jilibetwin holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 15 business days of your request.

7.2 Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You may update most of your account information directly through your jilibetwin account settings.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. Note that we may be required to retain certain data to comply with legal obligations (e.g., AML record-keeping requirements).

7.4 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by adjusting your account settings.

7.5 Right to Data Portability

You have the right to receive your personal data in a portable format and to request that we transfer it to another service provider, where technically feasible.

7.6 Right to Withdraw Consent

Where we process your personal data based on your consent (e.g., for marketing purposes), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

7.7 How to Exercise Your Rights

To exercise any of these rights, please contact jilibetwin's Data Protection Officer at [email protected] or through our customer support channels. We will respond to all data rights requests within 15 business days. If we are unable to fulfill your request, we will explain the reason and inform you of your right to file a complaint with the National Privacy Commission.

8. Data Security Measures

jilibetwin employs industry-standard technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and jilibetwin is encrypted using TLS 1.3. Personal data stored on our servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege. All employees with access to personal data are bound by confidentiality agreements.
• Multi-Factor Authentication (MFA): jilibetwin supports MFA for account login to prevent unauthorized access.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities.
• Incident Response: In the event of a data breach, jilibetwin will notify affected users and the National Privacy Commission within 72 hours, as required by law.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. International Data Transfers

jilibetwin primarily stores and processes personal data within the Philippines. In some cases, we may transfer data to service providers located outside the Philippines (e.g., cloud hosting providers, payment processors). When we do so, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the National Privacy Commission
• Adequacy determinations by the NPC for the destination country
• Binding corporate rules or other legally recognized transfer mechanisms

All international data transfers comply with the requirements of the Philippine Data Privacy Act and its Implementing Rules and Regulations.

10. Children's Privacy

jilibetwin is not intended for use by individuals under the age of 21. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected personal data from a person under 21 years of age, we will immediately delete that data and close the associated account. If you believe that a minor has provided personal data to jilibetwin, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

jilibetwin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes, we will notify you by email (to the address associated with your account) and by posting a notice on the jilibetwin website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of jilibetwin after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the changes, you must stop using jilibetwin and may request deletion of your account.

12. Contact Information and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or jilibetwin's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Customer Support: Available 24/7 via live chat on the jilibetwin website

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines:

• Website: www.privacy.gov.ph
• Email: [email protected]
• Address: 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila, Philippines

By using jilibetwin, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.